Terms & Condition

PLACING AN ORDER

Orders can be placed online via our website or via phone call. For orders needed within 24 hours, it is advisable that you place your orders via the website to ensure prompt attention. It is also important to check and provide the correct details for your order. BB Catering & Events, cannot accept responsibility for errors made during the ordering process by the customer.

Full payment is required at the point of ordering unless agreed with us. You will be provided with an order number and a payment receipt.

If ordering online, check your junk mail folder as confirmations may be redirected there by your email provider security software. Please check your copy of the order carefully and let us know if any items are incorrect.

Orders made before 6:00PM can still be delivered next day.

However, wedding cakes and special or large orders require a minimum of 2 weeks. The earliest possible fulfillment time is always offered when placing an online order.

CHANGES TO ORDERS

Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.

COLLECTING AN ORDER

Contact us if you prefer to pick up your order. This will require a 24 hour notice. We will hold the cake for you until the end of its shelf-life, when it will be discarded. Once a cake has been accepted, it is the customer’s responsibility to safely transport to its destination.

DELIVERY OF AN ORDER

Where delivery is requested, it is the customers responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone available to accept the delivery at the address provided. BB Catering & Events cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

QUALITY

BB Catering & Events cakes (and soups) are made, using the finest ingredients. There may be slight variations in appearance from those shown in our publicity material. We reserve the right to replace unavailable cake components with those of equal or better quality. Ribbon colour as shown is illustrative only – if a specific colour is required this must be requested at the time of ordering.

On collection or delivery you will be asked to check the appearance of the cake. Please take the time to inspect the order, as BB Catering & Events cannot take any responsibility for visible errors not identified and shown to staff at this point.

CONSEQUENTIAL COSTS

BB Catering & Events will make every effort to fulfill your order correctly. In the unlikely event that this does not occur, please note BB Catering & Events will only accept responsibility if a complaint is sent within 12 hours of receiving your cake or 24 hours in the case of a wedding cake

CANCELLATIONS

We can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date. Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total. In the event of cancellations within 72hrs of collection or delivery, BB Catering & Events reserves the right to retain the total value of the order to cover costs.

Please note if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, BB Catering & Events reserves the right to retain the total value of the order to cover costs.

PRICE CHANGES

BB Catering & Events reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.

CUSTOMER SATISFACTION

We work hard at BB Catering & Events to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase or the standard of our service you should first speak to us via phone call or send a mail to hello@bbcatering.com.ng

We will endeavour to give all complaints our urgent attention. Your complaint will be acknowledged within 2 working days and we will endeavour to resolve the matter within 7 working days.