Frequently Asked

Questions

Select a cake, soup or pastry product, enter your delivery and contact information and make payment with your ATM (Debit) card or by Direct Bank transfer/deposit. Once we confirm your payment, we process your order, you pick it up at the due date or we deliver to you! Alternately, you can simply call us on 0703 251 1841 or send a Whatsapp message to place your order.

You can pay with your ATM – Debit or Credit card via our secured online payment platform – Paystack. Or alternatively, via Direct Bank Transfers/Deposits (Click here for bank account details).

Unfortunately No!. The ‘Pay on delivery’ option is unavailable because cakes (and soups) are highly customized products and we need some guarantee about your order before going ahead to bake or prepare it.

Yes you can, if you order before 8 AM. However, not all cakes (and soups) are available under this option, as we require minimum of 24 – 48 hours for most orders. Please kindly call us to confirm if we’ll be able to deliver your order same day.

Before we attempt to deliver your order, a member of our team will contact you to ensure you will be available to receive your order.

We will accept responsibility for the error and deliver the right order  immediately. Where this is not possible, your money will be immediately refunded in full.

Yes, we deliver Monday – Sunday.

Each customized cake is priced individually depending on the design and other variables. A smaller, less intricate cake is naturally going to be less expensive than a larger one with more design elements. A number of things determines the cost of the finished cake such as size, edible vs. inedible elements such as flowers, figurines, fillings/flavors to name a few. All designs are quoted before production begins so there are no surprises to our customers.

We require at least 2 weeks notice for all large orders and 48 hours for smaller specialty orders. Basic celebration cake orders require at least 24 hours notice.
However, don’t read this and just give up! Call us…sometimes we may have cancelled orders that give us an opening and we still may be able to accommodate your request. We will do our best.

We are open 8am – 6pm (Monday – Saturday)

Our cakes are packaged in our hygienic and fully branded cake box made from environment-friendly materials.

Our soups are packaged in our hygienic and fully branded plastic containers of 2kg and 4kg sizes – made from environment-friendly materials.

Our primary base is currently Lagos. However, we make cake deliveries to other Nigerian cities on special request. This request can be made on the Customized Cake Page

Wedding cake deliveries are made nationwide.

Yes, but not less than 72hrs (3 days) to scheduled delivery. Also, a 20% cancellation fee will be deducted for cancelled orders.

Have we answered all your questions? If not, please give us a call on 0703 251 1841 or email us at hello@bbcatering.com.ng